A clear, fair approach to refunds — because we want every family to feel confident enrolling with us.
We want every student to feel completely comfortable with their decision to learn with MEHRAL Institute. This policy explains how refunds work for our free trial week and for paid course plans.
Your first week with us is entirely free — no payment is taken to begin, so there is nothing to refund during the trial. You are welcome to attend your trial lessons and decide afterwards, with no pressure, whether to continue onto a paid plan.
If you choose to continue after your trial week and are not satisfied once lessons begin, you may request a refund within 7 days of your first paid lesson. Refunds are calculated for lessons not yet delivered — the cost of any lessons already completed will be deducted from the amount refunded.
For ongoing monthly plans, you may cancel future billing at any time. Cancelling stops the next payment but does not refund the current billing period once lessons for that period have begun, except where the request falls within the 7-day window described above.
To request a refund, please contact our admissions team via WhatsApp or the enquiry form, including your name, the email used to enrol, and the reason for your request. We aim to respond to every refund request within 2 business days.
Approved refunds are returned to your original payment method and may take up to 5–10 business days to appear, depending on your bank or payment provider.
We're unable to offer refunds for lessons already delivered and attended, for missed lessons where notice wasn't given in line with our Terms & Conditions, or for requests made well outside the windows described above. We consider exceptional circumstances on a case-by-case basis — please just reach out and talk to us.
As MEHRAL Institute grows and new departments open, this policy may be updated. Any changes will be reflected on this page.
Questions about a refund or this policy are always welcome — message us on WhatsApp or through our enquiry form and we'll help however we can.